Refund policy

At Grenzfriend, we strive to provide high-quality products and a smooth shopping experience. Please read our policy carefully before making a purchase.
🔁 Returns
We accept returns within 7 days of delivery.
To be eligible for a return:
Item must be unused, unopened, and in original condition
Must include original packaging, tags, and accessories
A valid order ID or proof of purchase is required
❌ Non-Returnable Items
Due to the nature of our products, the following items cannot be returned:
Used electrical or electronic products
Opened or used beauty/personal care items (for hygiene reasons)
Items damaged due to misuse or improper handling
Items marked as Final Sale / Non-returnable
💸 Refunds
Once we receive and inspect your return:
You will be notified of approval or rejection
If approved, refund will be processed within 5–7 business days
Refund will be issued to your original payment method
🚚 Return Shipping
Customers are responsible for return shipping costs
Original shipping charges are non-refundable
We recommend using a trackable courier service
⚠️ Damaged / Defective / Wrong Item
If you receive a damaged, defective, or incorrect item:
Contact us within 48 hours of delivery
Provide clear photos/videos as proof
We will offer:
Free replacement, OR
Full refund (no return required in some cases)
🔄 Order Cancellation
Orders can be cancelled within 12 hours of placing the order
After processing, cancellations may not be possible
⏳ Late or Missing Refunds
If your refund hasn’t arrived:
Check your bank account
Contact your payment provider
If still unresolved, contact us
📩 Contact Us
For returns or support:
📧 Email: [your email]
📞 Phone: [optional]
🌐 Website: Grenzfriend
⚡ Important Notes (For Customers)
Please record an unboxing video for any damage claims
Returns without approval will not be accepted
Grenzfriend reserves the right to refuse returns that don’t meet conditions
💡 Why This Policy Works for You
Protects you from fraud & misuse
Covers electronics + beauty hygiene risks
Builds customer trust while keeping control
Fits perfectly for Indian dropshipping model
If you want, I can next:
�⁠Write a Shipping Policy (India-focused COD)
�⁠Create a Terms & Conditions page
�⁠Optimize this policy for Shopify legal pages (SEO + trust badges)
Just tell me 👍