Shipping policy

🚚 Shipping Policy
Last Updated: [Insert Date]
At Grenzfriend, we are committed to delivering your orders quickly and safely. Please review our shipping policy below.
📦 Order Processing Time
Orders are processed within 1–3 business days
Orders are not processed on Sundays or public holidays
You will receive an order confirmation email after placing your order
🚛 Shipping Time
Estimated delivery time:
India: 5–10 business days
Remote areas: 7–14 business days
Please note: Delivery times may vary due to demand, logistics delays, or unforeseen circumstances.
💰 Shipping Charges
Free Shipping on selected products or orders
Otherwise, shipping charges will be calculated at checkout
💳 Cash on Delivery (COD)
COD is available on selected orders
Our team may contact you for order confirmation before dispatch
We reserve the right to cancel COD orders if confirmation is not received
📍 Order Tracking
Once your order is shipped, you will receive a tracking number via email/SMS
You can track your order using the provided link
⚠️ Delays & Issues
Grenzfriend is not responsible for delays caused by:
Courier companies
Weather conditions
Natural disasters or strikes
Incorrect shipping details provided by the customer
❌ Incorrect Address / Failed Delivery
Customers must provide accurate address and contact details
If delivery fails due to incorrect details:
Re-shipping charges may apply
Refunds may be reduced by shipping costs
📦 Damaged or Missing Items
If your order arrives damaged or incomplete:
Contact us within 48 hours of delivery
Provide photos/videos (unboxing proof required)
We will arrange a replacement or refund
🌍 International Shipping
Currently, we only ship within India
(You can change this later if you expand)
📩 Contact Us
For any shipping-related queries:
📧 Email: [your email]
📞 Phone: [optional]
🌐 Website: Grenzfriend
💡 Why This Policy Works
Sets clear expectations → fewer complaints
Protects you from fake COD orders
Builds trust (tracking + timelines)
Optimized for Indian dropshipping model